Garantie & Service

Your Warranty and Service at Solarlösungen-Shop

At Solarlösungen-Shop, we stand behind the quality of our products. That's why we offer comprehensive warranty and service benefits that go far beyond the statutory minimum requirements.

Our Warranty Periods

  • Solar Panels (bifacial, monocrystalline): 25 years performance warranty
  • LiFePO4 Power Stations: up to 10 years / 3500 charging cycles
  • Balcony Power Plant Systems: according to manufacturer specifications (2–5 years)
  • PlayStation 5 & Accessories: statutory warranty (2 years)

Statutory Warranty

In addition to manufacturer warranties, as a consumer, you have the statutory warranty right of 2 years from the date of purchase. For defects that occur within this period, you are entitled to rectification, replacement, or a refund.

Our Customer Service

Our team is available to answer all your questions regarding your order, your products, and technical concerns:

📧 E-Mail: Kontakt@solarlösungen-Shop.de
📞 Phone: +49 15 21 61 87 950
🕐 Available: Monday – Friday, 8:00 AM – 6:00 PM

Technical Support

For technical questions about your solar panels, power stations, or balcony power plants, we are happy to help you. Please have your order number and product designation ready when contacting us.

Warranty Processing

In case of a warranty claim, please contact us by e-mail with the following information:

  • Order number
  • Product designation and serial number
  • Description of the defect
  • Photos of the affected product

We will get back to you within 2 working days.
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